Please be aware that products purchased on sale can only be returned for store credit, unless they are incorrect or faulty. Sale items can be returned for store credit within the return conditions below. If a full priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified by the terms of the promotion.
All returns or exchanges must be posted to one the below addresses with a copy of our downloadable return/exchange form attached.
6 HEATHFIELD AVENUE ,CATISFIELD
Return postage costs are at your expense unless your items are faulty or incorrect. If this is the case, please contact MOONAZ Customer Care at email@example.com prior to sending your item(s) back to us so we can assist you.
Returns will be accepted subject to the following conditions:
- Items are returned to MOONAZ within 14 days of receipt.
- Items are in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
- Footwear and eyewear are accompanied by their original box or case.
- Please note that, in the absence of any fault, returns are not available for any underwear, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.
For full-priced items, we are happy to exchange your product for a different size in the same style as originally ordered. Due to limited availability, we are unable to exchange for different styles or products.
To download a copy of our returns form please click here.
If you believe your item is faulty, please contact MOONAZ Customer Care at firstname.lastname@example.org prior to sending it back.
We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.
What defines faulty?
- Manufacturing faults.
- Goods that have been wrongly described.
- Goods that are different to the goods that you ordered.
- Goods that do not do what they are supposed to do.
- Goods that have defects that were not obvious or that we did not bring to your attention.
If you still have questions about our returns policy, feel free to email BNKR Customer Care at email@example.com